🛒 Orders & Shipping

• How do I place an order on the website?
Browse the products, add your desired items to the cart, then proceed to checkout by logging in or creating a new account.

• Can I modify or cancel my order after placing it?
Yes, you can request to modify or cancel your order shortly after placing it by contacting our customer service before shipping.

• Do you deliver to all governorates in Egypt?
Yes, we offer delivery to all governorates across the Arab Republic of Egypt.

• How long does delivery take?
Delivery usually takes between 2–5 business days depending on your location and product type.

• Are there any shipping fees?
Yes, shipping fees vary based on your region and will be displayed at checkout before payment.

💳 Payment & Installment Options

• What payment methods are available?

• Cash on delivery (to the shipping company's courier).

• Bank card payments (Visa / MasterCard / Meeza).

• Instant wallet or bank transfers after selecting "Cash on Delivery" and contacting customer service.

• In-person payments at our company office: cash, POS card payment, or instant transfer.

• Online card payments directly through our website.

• Do you offer installment plans?
Yes, flexible installment options are available:

• Through Egyptian Banks: Use your credit card (Visa purchase card). You can choose the bank and duration directly during checkout within the payment gateway — no need to contact your bank.
  🔗 View supported banks & installment fees

• Via ValU: (Coming soon)

🔁 Returns & Exchanges

• Can I return or exchange a product?
Yes, in accordance with our Return & Exchange Policy. Please review the conditions and timeframes outlined.

• Are there any return fees?
Return shipping fees may apply depending on the reason for return.

🧾 Invoices & Warranties

• Will I receive an invoice with my order?
Yes, every order comes with an official invoice (digital or printed) detailing your purchase.

• Are the products under warranty?
Yes, all products are covered under warranty as per the supplier or manufacturer's policy. Warranty duration may vary based on the product.

👤 Accounts & Support

• Do I need an account to make a purchase?
Yes, creating an account is required to place orders, track shipping, and save your information.

• How can I contact customer support?

• 📧 Email: info@anastore.net

• 📞 Phone: +20 102 331 5341

• 🕒 Working Hours: Saturday to Thursday – 10:00 AM to 6:00 PM (Cairo Time)

🔐 Privacy & Security

• Is my personal data secure on the website?
Yes, we are committed to protecting your privacy in accordance with our Privacy Policy. All payment operations are securely encrypted.

🛍️ For Sellers

• Can I sell on Anas Store Express?
Yes, you can apply to become a seller after reviewing and agreeing to our Seller Policy.