ANAS Store Express
(Terms & Condition – ANAS Store Express)

Please read the following Terms and Conditions carefully before using our website. By accessing or using the site, you agree to be bound by these terms. If you do not agree to any part of the terms, please refrain from using the site.

1. Introduction:

Anas Store Express (www.anastore.net) is an Egyptian e-commerce platform that provides a wide range of products to customers within the Arab Republic of Egypt. The platform is operated and managed by Anas Store Express company.

Anas Store Express for Marketing, E-Commerce, and Supplies was founded in 2020 in Egypt. It began as a digital platform (website and mobile apps) specialized in selling medical equipment and devices, with a special focus on ENT (ear, nose, and throat) tools and surgical instruments.

As part of our long-term strategy, we are gradually expanding our catalog to include additional medical specialties in a structured and thoughtful manner. Furthermore, we also plan to introduce selected non-medical product categories to better meet wider market needs and increase the value we deliver to our customers.

2. Account Registration:

• To complete any purchase, users must create an account on the website.

• Registration can be done using a mobile number, email address, or via Google or Apple (iCloud) accounts.

• Users are responsible for maintaining the confidentiality of their login credentials.

• We reserve the right to suspend or terminate any account if there is evidence of misuse or violation of our terms.

3. Products and Orders:

• All products displayed on the website are subject to availability.

• Product details and prices may change at any time without prior notice.

• We reserve the right to reject or cancel any order for reasons such as incorrect pricing, unavailability, or incomplete user information.

4. Delivery:

• We offer delivery services across all governorates of Egypt.

• Delivery time and cost vary depending on the location and nature of the order.

• In case of failed delivery due to incorrect address or customer unavailability, additional fees may apply.

5. Returns & Exchanges:

• All return or exchange requests are subject to our Return & Exchange Policy.

• Please review the policy to understand acceptable conditions and timeframes for returns or exchanges.

6. Subscriptions (if applicable):

• Certain services or benefits on the website may be offered through subscription models.

• Subscriptions renew automatically unless canceled by the user before the renewal date.

• The customer is responsible for managing and canceling their subscription when desired.

7. Acceptable Use:

• The website may not be used for any unlawful or harmful purposes.

• Users are prohibited from uploading or sharing any content that is abusive, discriminatory, misleading, or infringes on others' rights.

• We reserve the right to suspend or permanently ban any user who misuses the platform.

8. Intellectual Property:

• All content on the website—including text, graphics, designs, and logos—is the property of Anas Store Express or licensed for its use.

• Copying, reproducing, or republishing any content without written permission is strictly prohibited.

9. External Links:

• The website may contain links to external websites not operated by us.

• We are not responsible for the content, privacy practices, or terms of those third-party websites.

10. Privacy Policy:

• All personal data collected through your use of the website is subject to our Privacy Policy.

• We encourage users to review the policy to understand how their data is collected, used, and protected.

11. Seller Policy:

• If you are a vendor on our platform, you must comply with the Seller Policy, which outlines requirements for listing products, order handling, and seller responsibilities.

12. Changes to Terms:

• We may update or modify these Terms & Conditions at any time.

• Changes become effective immediately upon publication. Continued use of the site indicates your acceptance of the updated terms.

13. Governing Law and Jurisdiction:

• These Terms & Conditions are governed by the laws of the Arab Republic of Egypt.

• Any disputes arising from the use of the website shall be subject to the exclusive jurisdiction of the competent Egyptian courts.

14. Support & Contact:

For any inquiries regarding your account, products, or technical support, please contact our Seller Support Team:

• 📧 Email: info@anastore.net

• 📞 Customer Service: +20 102 331 5341

• 🕒 Working Hours: Saturday to Thursday – 10:00 AM to 6:00 PM (Cairo Time)